Customer satisfaction is important to us. If the arrangement order you receive has not met your requirements, please contact us within 3 days of receiving your order. If you do not contact us within this time frame we will assume that your arrangement was satisfactory upon receipt and will be under no obligation to provide a refund or exchange.
Once you have contacted us, we will then determine if an exchange or refund is appropriate, or advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or exchange.
All works of floral art are made for order and enclosed in a handcrafted, personalized box. We pack them meticulously in specialty outer boxes which are designed to withstand the transit and delivery process. As a result, we do not offer refunds or exchanges of our arrangements.
Should there be any issue with your order, please contact us on phone (925) 222-5611 or by email to info [at] lafleurdeluxe.com