Customer Happiness Policy
We Stand Behind Our Flower Arrangements
100% Customer Happiness is our goal.
Our customers are our business. That's something we think about every single day. It's also the reason for our exclusive "Happiness Guarantee."
We care deeply about you and want to make things right, always. In the event of an error on our end, we’ll fix it asap.
To help us make you happy, here’s what you need to do:
- Shout out and tell us! Fill out this form and let us know about the issue within three (3) days from the time you receive the order. Pictures help!
- The Fix: Let us know if you need a replacement or credit. If you are unsatisfied in any way, just let us know and we’ll work with you on a solution.
- Time: We’re here for you 24/7, and we’ll get back to you in 12 hours or less with a reply. Fill out the support form and we will get back to you quickly.
We can’t thank you enough for ordering an arrangement from La Fleur De Luxe.