To best serve customer needs, LaFleurDeLuxe.com offers a variety of Shipping and Delivery options, as stated below:
US SHIPPING
Nationwide Fedex Delivery on your chosen day - guaranteed
FedEx delivery available every day Monday to Saturday.
You can choose the day on our calendar at the checkout process.
If your chosen delivery date cannot be accommodated with Standard Shipping, then you have the option of choosing an express shipping option for an additional charge. When reviewing the delivery date calendar you will see a specific shipping price for the days covered by express shipping.
FedEx offers Priority Shipping (delivery by 12.00PM) and Standard Shipping (delivery by end of the day) for certain days and addresses. All available options are shown on the checkout page.
*Our "Delivery on chosen day" guarantee means that after making your arrangement we are setting up a delivery with FedEx for the day of your choice. However, we have absolutely no control over the shipments after those dispatched from us.
Per our guarantee, if FedEx failed to meet the requested service for any reason (including weather or mechanical issues) we refund ALL shipping fees.
LARGE, MEDIUM, AND SMALL FLOWER BOX ARRANGEMENT SHIPPING
Our flower arrangements ship either via UPS or FedEx depending on your location. All orders placed be before 2 PM PST Cut Off Time will ship that same day. We do not ship to PO boxes.
Choose your Delivery Date
When ordering all arrangements other than Mini or X-Small Arrangements, we allow you to choose the specific date you'd like your order to be delivered on. Please note that while it is rare, courier at times will deliver a package a day early if the shipment was sped up through their system.
Look for our delivery date picker as the last step when you design your own box. Or look for the delivery date picker on a pre-arrangement product.
X-SMALL AND MINI ARRANGEMENT SHIPPING
Our X-Small or Mini arrangements ship via courier for a $10 flat fee anywhere in the US.
We do not guarantee delivery dates for orders containing on X-Small and Mini arrangements.
Your order will arrive as quickly as possible with the couriers (Up to 6 business days).
If your order contains an X-Small/Mini and also a Large, Medium, or Small arrangement, then you will not be charged for shipping for the X-Small/Mini, instead the shipping rate and shipping methods for the larger arrangements will be used.
DELIVERY STATUS
Status for Hand Deliveries in SF Bay Area
We use multiple carriers for the hand deliveries and you should receive an email with the tracking link once we set it up for the delivery.
Please note that most of the time we assign the driver at the time of dispatch only.
If you have any question regarding your local delivery please do not hesitate to contact us directly.
Status for Nationwide / International FedEx Shipments
While we would love to be able to update you on the status of your delivery, only FedEx has the most updated information to offer.
We encourage you to contact them with the tracking number we sent by email, via phone on (800)463-3339, or on fedex.com!
They will be able to give you the most up to date information about the status of your delivery!
HAND DELIVERY IN SF BAY AREA
- With our special service, our drivers will try to deliver the arrangement directly to the recipient's hand.
- We use multiple carriers and drivers for these deliveries depending on the address.
- You will receive a notification once the driver/carrier will be assigned.
- Please note that if the recipient is not available at a location at the time of delivery, the driver will try to get in contact on the phone number(s) you provided at checkout.
- Delivery fee: $19
SAME DAY DELIVERY
- Available in SF Bay Area only for orders placed before 1 PM PST.
- Orders placed after 2:00 PM will be delivered the next business day.
- The charge for same day rush delivery depends on our current order volume and the time you place an order.
- Delivery Time Scheduling Option: email us at [email protected] or call us on 925-239-8829.
PACKAGE TRACKING
We will send an email notification including tracking information when your package has shipped.
DELIVERY INSURANCE
All orders shipped both domestically or internationally come with package insurance.
See full SHIPPING and DELIVERY policy here for more details.
RETURN POLICY
See our RETURN policy here
